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Press Release

State Department of Insurance Saved Ohioans $42 Million in 2018

Claim denial top consumer complaint


COLUMBUS — Department of Insurance director Jillian Froment announced, during National Consumer Protection Week, March 3-9, that the department helped Ohio insurance consumers save or recover nearly $42 million in 2018.

“One of the most important and fulfilling responsibilities we have is to help consumers understand their policies and to make sure their claims are paid in accordance with their policy,” Froment said. “We want to hear from consumers anytime they have questions or concerns about their insurance coverage.”

In 2018, the department handled nearly 6,000 insurance-related complaints from consumers, Froment said. Mostly mirroring national complaints trends, the top complaint reasons in Ohio were for claim denial and claim delay while the coverage types most complained about were health insurance and automobile insurance.

One of the largest consumer protection agencies in the state, the department provides free information and services related to all types of insurance, including Medicare, through its website, toll-free hotlines, community outreach, counseling, and more.

The department, along with investigating insurance complaints, also protects consumers by licensing insurance companies and agents, monitoring industry financial solvency and business conduct, reviewing insurance products and rates, and fighting insurance fraud.

Consumers can contact the Ohio Department of Insurance at 1-800-686-1526 or at 1-800-686-1578 for help navigating Medicare.  Information and services are also available at www.insurance.ohio.gov.


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Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
Mike DeWine, Governor | Jillian Froment, Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | Medicare Hotline: 800-686-1578