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Press Release

Department of Insurance Saved Ohioans $30.4 Million in 2017

Top consumer insurance complaint reasons announced.


COLUMBUS — The Ohio Department of Insurance helped more than 436,000 Ohio insurance consumers save or recover $30.4 million in 2017 through its toll-free hotlines, community outreach and counseling, Director Jillian Froment announced.

“One of the most important and fulfilling responsibilities we have is to help consumers understand their policies and to make sure their claims are paid in full per their policy,” Froment said. “Consumers should reach out and contact us anytime they have questions or concerns about their insurance coverage."

Froment also said the department received 5,874 complaints from consumers related to insurance. Claim denial was the leading complaint reason while health insurance was the top coverage type complaint.

The following information lists Ohio consumer complaints and national data collected by the National Association of Insurance Commissioners (NAIC).

Top Types of Complaint Reasons


1. Claim Handling: Claim Denial – 16.6%
2. Claim Handling: Payment Delay – 11.8%     
3. Claim Handling: Unsatisfactory Offer – 6.8%
4. Policyholder Service: Premium Notice Billing – 4%     
5. Claim Handling: Adjuster Handling – 3.4%


1. Claim Handling: Delays – 17.6%    
2. Claim Handling: Denial of Claim – 15.5%
3. Claim Handling: Unsatisfactory Settlement Offer – 12.8%
4. Policyholder Service: Coverage Question – 4.6%    
5. Underwriting: Cancellation – 4.5%

Top Types of Complaints By Coverage


1. Accident and Health – 42.8%
2. Personal Auto – 26.2%
3. Life and Annuity – 12.3%
4. Homeowners and Renters – 11.3%
5. Other Coverage – 7.4%


1. Accident and Health – 41%
2. Personal Auto – 33%
3. Homeowners and Renters – 15.8%
4. Life and Annuity – 7.4%
5. Miscellaneous – 1.9%

The Ohio Department of Insurance is one of the largest consumer protection agencies in the state. Consumers can contact the department to file a complaint against their insurance company or with insurance questions at 1-800-686-1526. Medicare inquiries can be made to 1-800-686-1578. Information is available at www.insurance.ohio.gov.​



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The State of Ohio is an Equal Opportunity Employer

Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
John Kasich, Governor | Jillian Froment, Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | OSHIIP Hotline: 800-686-1578