Health providers are legally allowed to file complaints for possible violations of contracts they have with insurance companies or to lodge a complaint concerning their credentialing by an insurance company. (For provider complaints other than contract/credentialing, please click here.) This application facilitates communication between the health provider and the insurance company and manages the contract & credentialing complaint process.

Who Should Use This Application

Health providers wishing to file a contract/credentialing complaint and health insurance companies responding to a contract/credentialing complaint should access this application.

Login Link

If you already have an account, please click here to log in to the Contract & Credentialing application.

Password Help

Please click here if you know your user id but have forgotten your password.

Do You Need An Account?

If you have an account for the Provider Complaints and/or ECHO applications, you may already have access. Please test your existing account before creating a new one.

Users of this application create their own account for this application. Click here to create a new account.

Contact Information

For questions about the Contract & Credentialing application or if you need assistance with your account information, please email provider.complaint@insurance.ohio.gov.