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CHAMP - Complaint Handling and Monitoring Program (Provider Complaints)

Health providers are legally allowed to file complaints against an insurance company. (For contracting or credentialing complaints, please click here.) This application facilitates communication between the health provider and the insurance company and manages the complaint process.

Who Should Use This Application

Health providers wishing to file a complaint and health insurance companies responding to a complaint should access this application.

Login Link

If you already have an account, please click here to log in to the Provider Complaints application.

Password Help

Please click here if you know your user id but have forgotten your password.

Do You Need An Account?

If you have an account for the Contract & Credentialing and/or the ECHO applications, you may already have access. Please test your existing account before creating a new one.

Users of this application create their own account for this application. Click here to create a new account.

Contact Information

For questions about the Provider Complaints application or if you need assistance with your account information, please email provider.complaint@insurance.ohio.gov.


The State of Ohio is an Equal Opportunity Employer

Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
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John Kasich, Governor | Mary Taylor, Lt. Governor / Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | OSHIIP Hotline: 800-686-1578