Ohio residents (consumers) are legally permitted to file complaints against an insurance company from which the consumer obtained service or was denied service. (More information can be found about the complaint process by clicking here.) The ECHO application provides a means for insurance companies to respond to these complaints.
Who Should Use This Application
An insurance company who has been notified of a pending complaint and is ready to respond to the complaint.
Consumers (patients and other users of health insurance) should not use this application to file a complaint. If you are a consumer wishing to file a complaint against an insurance company, please click here for more information about the process and complaint forms.
If you already have an account, please click here to log in to the ECHO application.
Please click here if you know your user id but have forgotten your password.
Do You Need An Account?
If you have an account for the Provider Complaints and/or the Contract & Credentialing applications, you may already have access. Please test your existing account before creating a new one.
Users of this application create their own account for this application. Click here to create a new account.
For questions about the ECHO application or if you need assistance with your account information, please email firstname.lastname@example.org or call 1-800-686-1526.