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Consumer Services Division (CSD)

The Consumer Services Division of the Ohio Department of Insurance provides consumer information and investigates complaints involving insurance companies and agents. 

Who Should Use This Application

Only insurance companies and consumers who have received electronic mail messages from the Consumer Services Division, and are responding to or have already filed a complaint or inquiry, should use this application.

Login Link

Please use the link contained in the notification you received from the Department. If you are prompted for login information and you do not have an account, the log in page has on-screen instructions to assist you with your request for an account.

User ID/Password Help

Please click here if you have forgotten your user id or password or you are experiencing another logging in problem.

Do You Need An Account?

If the Consumer Services Division has sent you a notification and they've determined that the message contains personal or confidential information, follow the link in the notification email to create your account. If you already have an account, you can use the same link in the notification email to log in and it will send you the message. 

Contact Information

For questions about filing a complaint or inquiry, please call 1-800-686-1526.


The State of Ohio is an Equal Opportunity Employer

Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
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John Kasich, Governor | Mary Taylor, Lt. Governor / Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | OSHIIP Hotline: 800-686-1578