The Ohio Department of Insurance's mission is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.
To help accomplish that goal, the department has a number of avenues for consumers to get answers to their questions.
Ask a question or file a complaint about your insurance or current policy – Your first step if you have questions about insurance or your current policies, or would like to file a complaint, is to contact the department’s Consumer Services Division (CSD). CSD fields thousands of calls each year and assists policyholders to navigate the complaint process when necessary. To contact CSD, call 1-800-686-1526 or visit the Consumer Affairs section of the ODI website to submit comments. You may also use the links below to contact the department directly.
Link to consumer suggestion form: CSD Suggestion Form
Link to complaint forms: File a Complaint
Link to online public records request form: Public Records Request
Link to report insurance fraud: Report Insurance Fraud
Ask a question about Medicare - For consumers with questions about Medicare, the department has an Ohio Senior Health Insurance Information Program (OSHIIP) offering support and advice to Medicare enrollees. To contact OSHIIP, call 1-800-686-1578 or email firstname.lastname@example.org. If you have exhausted the avenues above and do not feel that your issue was resolved satisfactorily, the department also has a Regulatory Ombudsman. The ombudsman acts as a liaison between the department and consumers who feel that their issue was not resolved satisfactorily. For example, the ombudsman is here to assist consumers who have reached out to Consumer Services, the Medicare division, or another area of the department, but are not satisfied with the results. To contact the ombudsman, please call 614-644-2651 or email email@example.com.