Market Conduct monitors insurers’ compliance with Ohio insurance laws and regulations by examining those companies’ business practices such as underwriting, marketing and claims handling.
Market Conduct is comprised of two sections: market analysis and market conduct. Market analysis section is responsible for gathering industry information from a variety of sources, including consumer complaints, company filings, NAIC databases, and research tools, and analyzing that information to determine which companies need further scrutiny by this Division. Once this section has completed its analysis and a company has been identified, the market conduct section follows up with that company to review and test the company’s compliance with Ohio insurance laws. This follow up can take the form of interviews, interrogatories, desk audits, or examinations.
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