Consumer Affairs provides direct services to Ohio insurance consumers by answering questions, investigating complaints, organizing and coordinating a statewide counseling service for senior consumers and distributing educational material. It also monitors insurers' compliance with Ohio insurance laws and regulations by examining those companies’ business practices, such as underwriting, marketing and claims.
Consumer Affairs representatives assist Ohio insurance consumers on the phone, through Internet communications, written correspondence, meeting one-on-one and through community outreach activities. Activities include counseling victims at disaster assistance sites, meeting with insurance industry professionals and participating in insurance fairs across the state. Representatives respond to inquiries regarding a wide variety of insurance matters and investigate insurance complaints against companies and agents.
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