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Consumer Affairs


Consumer Affairs representatives assist Ohio insurance consumers through its toll-free hotline, educational materials, social media, community outreach and meeting one-on-one. Representatives respond to a wide variety of insurance inquiries and investigate insurance complaints against companies and agents. Consumer Services also monitors insurers' compliance with Ohio insurance laws and regulations by examining those companies’ business practices, such as underwriting, marketing and claims.


Contact Consumer Affairs


The State of Ohio is an Equal Opportunity Employer

Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
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John Kasich, Governor | Mary Taylor, Lt. Governor / Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | OSHIIP Hotline: 800-686-1578