Please choose from the following:
- Consumer Complaint information page
The Department’s Consumer Services Division provides consumer information and investigates complaints against companies or agents involving all kinds of insurance.
- Understanding the Health Coverage and External Review Appeals Processes
The Ohio Department of Insurance has created this on-line toolkit to help consumers and medical providers understand the process by which they can appeal a health coverage claim denial made by their insurer after the appeals process with the insurer has been exhausted. The toolkit contains a helpful brochure, articles, and answers to frequently asked questions. Those with questions about appealing their insurer's health coverage decisions can call the Department's consumer hotline at 1-800-686-1526. Click here to file a complaint to start an appeal.
- Fraud Complaint information page
The division will investigate complaints of persons suspected of fraudulently attempting to receive a benefit from an insurance company.
- Provider Complaint information page
A healthcare provider may submit a prompt pay complaint to the Ohio Department of Insurance by completing the prompt pay complaint form. A provider should follow all contract grievance and appeal procedures before filing a complaint with the Department.
Email us here if you have questions about Prompt Pay Provider Complaints.