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Press Release - February 3, 2011

Insurance Director Mary Taylor Offers Claims Tips Following Winter Storm

Snow and ice cause damage, car accidents throughout Buckeye State


COLUMBUSOhioans from Cleveland to Cincinnati and Toledo to Marietta are still digging out from this week’s winter storm that dropped ice and snow across the most of the state.  As we begin to assess the damage to our homes and vehicles, Ohio Department of Insurance Director Mary Taylor is offering some tips to help Ohioans speed up the insurance claims process to begin repairing their homes and/or vehicles. 

"The storm damaged homes and caused car accidents all over the state," Director Taylor said.  “Many insurance adjusters are already aiding consumers with claims and repairs, but we want to remind Ohioans who may have questions about the claims process that they can call the Department’s Consumer Hotline at 1-800-686-1526.  Our staff of insurance professionals is prepared to answer their insurance questions.”

The Ohio Department of Insurance offers these tips to consumers when filing a claim for their home and/or automobile:


  • Call your insurance agent or company as soon as possible.
  • Without putting yourself in danger, try to protect your property and salvage what you can.
  • Closely inspect property for damage.  Note and photograph any damage and losses. This will assist in settling claims.
  • Be sure your agent knows how to contact you if you cannot stay in your home.
  • If required to seek temporary housing, check your policy for "loss of use" coverage. Many policies cover such expenses up to a stated amount.
  • Be sure everything is considered in the claim. Back up claims with written estimates. 


  • Call your insurance agent or company as soon as possible.
  • Provide photos of accident scene/damage to your agent.
  • Provide contact information of others involved in the accident as well as any witnesses who may have seen the accident.
  • Provide a copy of police report to your insurance agent or company.

If consumers have questions about their insurance coverage, they can call the Department’s toll-free consumer hotline at 1-800-686-1526. The Department's website at www.insurance.ohio.gov also has valuable information regarding all types of insurance, including auto and homeowners.


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Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
Mike DeWine, Governor | Jillian Froment, Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | Medicare Hotline: 800-686-1578