Skip Navigation
Please Note: You are viewing the non-styled version of Ohio Department of Insurance. Either your browser does not support Cascading Style Sheets (CSS) or it is disabled. We suggest upgrading your browser to the latest version of your favorite Internet browser.
Provider Links
Filing a Complaint:
Prompt Pay:
A healthcare provider may submit a prompt pay complaint to the department by completing the Prompt Pay Complaint Form. A provider should follow all contract grievance and appeal procedures before filing the complaint.
The department has developed two online provider complaint processes; one for Prompt Pay and the other for Credentialing and Contract Complaints. To access detailed instructions on the process for submitting and/or responding to provider complaints on these systems please select:
Credentialing and Contract Complaint:
There is also an option for providers to file complaints pertaining to credentialing & contractual matters. This is a process established due to recent enactment of legislation to address these issues (HB 125). Please select Credentialing & Contract Complaint Form.
Responding to a Complaint:
The Department will forward provider complaints to the third-party payers for a response. The third-party payer will be directed to resolve the complaint directly with the provider. The third-party payer will notify the department of the resolution of the complaint. Complaint Resolution Instructions (for Third-Party Payers).