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Understanding the Health Claim Denial Appeal and Independent Review Processes

*The Ohio Department of Insurance is currently unable to expand access to its external review (IRO) processes to health plans beyond those currently subject to the state external review statutes.  Please direct all questions regarding the federal external review process to the Office of Health Plan Standards and Compliance Assistance at (202)-693-8335. 

Health Claim Denial Appeal Information

Independent External Review

For Insurers

For IROs


The State of Ohio is an Equal Opportunity Employer

Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
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John Kasich, Governor | Mary Taylor, Lt. Governor / Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | OSHIIP Hotline: 800-686-1578