The Enforcement Unit investigates allegations of misconduct by insurance agents, agencies, and applicants. Evidence found substantiating such allegations is presented at a departmental hearing. Depending upon the findings and recommendations of the hearing officer and severity of the offense, the Superintendent of Insurance will assess a fine, suspend or revoke the insurance licenses, or deny a license application.

What the Enforcement Unit can do:

The unit pursues possible violations of Title 29 & Title 39 of the Ohio Revised Code. We investigate complaints against agent(s), agency(s), corporation(s), and broker(s) alleged to have violated insurance rules & regulations and related criminal laws. The unit has the authority to bring an administrative action for example: revocations, fines, and suspensions against an entity for proven violations and, in appropriate cases, may refer matters to the county prosecutor's office for criminal prosecution. In addition, if the unit finds that it is unable to assist you, we will attempt to refer your complaint to another agency who can provide assistance. 
 

What the Enforcement Unit cannot do:

We are unable to cancel any agreement or contract, give legal advice or act as your attorney, or act as a court of law. Your personal attorney can advise you on whether to proceed with a private cause of action.

Form to file a Complaint against an Agency, Agent, Corporation or Broker

• Complaint Form

 Form for Company to report Agent Termination for Cause

• Termination Form

Refer all complaints to:
Seserlie Thomas

Mail complaints to:
Ohio Department of Insurance
Enforcement Unit
50 W. Town Street
Third Floor - Suite 300
Columbus, Ohio 43215